Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Noname Marketing Pte. Ltd (“we”, “us”, “our”, the “Website”) and it’s associated companies’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. It is important that you go through the policies and understand them before registration.

This set of Terms and Conditions will help you understand how we operates and ensures that we serve you fairly and properly. Only registered customers are able to place orders through the Website. Guest shoppers may only browse but cannot place orders.

Introduction

These Terms and Conditions apply to any orders and purchases made on the Website.

We reserves the right to amend/update this Terms and Conditions at its sole discretion without notice to the Customer.

Registration and Passwords

Registration provides a unique identification for each shopper, and helps us trace all orders in cases where there are queries or problems.

Registration is simple and done only by an individual shopper. The shopper must provide a unique email and password. The email and password will be required for login to the Website.

Customers must be over 18 years of age to register. Customers must also ensure that all details provided during registration or any other time are correct and complete. Any changes to details provided during registration must be updated by informing us or via our website.

You will be asked to provide a Password upon registration, this Password must be kept confidential and must not be disclosed or shared with anyone. You will be responsible for any purchases and activities that are submitted under this Password.

We reserves the right to refuse, suspend or terminate registration of individual and corporate member immediately at our discretion.

Personal Data Protection Act 2012

In connection with the Personal Data Protection Act 2012 (PDPA), you agree that Noname Marketing Pte. Ltd. and its related or affiliated companies and organisations (hereafter collectively referred to as “Noname”, “we”, “us” or “our”) may collect, use, process, disclose, and/or transfer your personal data for the purposes of administering, maintaining and terminating your membership and keeping you informed of updates, changes and developments relating to us. A full copy of DATA PROTECTION NOTICE FOR CUSTOMERS (“PDPA Notice”) is available here.  This PDPA Notice form part of the terms & conditions of the Website.  Your continued use of the Website marks your acceptance to our data protection policy.

Intellectual Property

You acknowledge that the Website contains information, data, software, photographs, graphics, typefaces, music, sounds and other material (collectively “content”) that are protected by copyrights, trademarks, database and other intellectual property rights owned by us or our suppliers.

You may not modify, reproduce, copy or distribute any of the content on the Website for commercial purposes without our prior consent.

Use of the Website

You may not use the Website for any of the following purposes:

  1. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
  2. Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
  3. Gaining unauthorised access to other computer systems
  4. Interfering with any other person’s use of the website
  5. Interfering or disrupting networks or web sites connected to the website
  6. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of Noname Marketing Pte Ltd.

Website Availability

Whilst all attempts will be made to ensure the Website access is available all the time, occasionally the Site may undergo repairs, maintenance or the introduction of new services.Our website include links to other websites or materials which are beyond its control.

Pricing and Product Information

Whilst every effort is made to fulfil orders in terms of price, details and size through the our website, we expressly reserves the right to vary the price and other details of the Products without notice. As much as we tries to reflect the actual Product size, details and price, we are not liable for situation when they differ from the actual Product.

The prices advertised on the Website are meant for home delivery shopping only and these prices may from time to time vary from those found at tradefairs or promotional events. In circumstances where some Products size and packaging differ from the description found on the Website, we expressly reserves the right to provide the nearest size/packaging for the Product at the nearest price.

In the event of any price differentials between the online order billing and the final bill whether arising from substitutions, daily price changes, out-of-stock Products, special price, mislabelling or mispricing etc, we reserves the right to adjust the final bill after the online bill is presented/conveyed to the Customer and such adjustment shall be final.

We has made every effort to display the colours of our Products that appear on the Website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

We shall not be liable to any Customer/person for any loss, damage incurred or inconvenience suffered in the event that we declines to fulfil an order for whatever reason including but not limited to an unforeseen circumstance (e.g. lack of availability, quantity or specification etc) as the case may be.

We regret that all orders are not entitled to promotion/lucky draws run by us at tradefairs or promotional events, unless otherwise stated.

Product Unavailability & Backorder

In situations of stock unavailability, we reserves the right to proceed with the order accordingly. If any item you have ordered is not in this confirmation, it is with much regret to inform you that it is unavailable. Special offers are valid while stock last. We reserves the right to reject, and/or limit quantities on any orders received.

Orders on backorder will be delivered once stock is available.

Exchange, Return and Refunds

Should there be discrepancies in items received, kindly send us an email at [email protected] All issues must be reported within 2 working days of receiving the Products.

Refunds for Product purchased under promotional offer will be based on the terms of the promotional price. Regrettably, gift items are non-exchangeable. This applies to hampers and all items purchased for a third party’s consumption. You will need to bear the cost of shipment back to us for all refunds. All products for refunds shall be strictly returned by mail or courier services. Walk-in refunds are not accepted.

No refunds will be accepted once the product safety seal is broken unless otherwise agreed by us.

Discrepancies will be dealt in the following manner:

  1. If any Product proves to have been delivered in a damaged / defective condition or wrong items delivered, exchange of Products / refund will be offset in the next order placed.
  2. If additional/wrong or damaged Products are delivered, we reserves rights to collect the Products from customer.
  3. If items are wrongly or short delivered by mistake, we reserves the rights to refund difference or supply the correct / short delivered item upon customer’s future order.
  4. If item is damaged, we reserve the rights to request for photo evidence.

Delivery / Order Amendment

We will only deliver your order to the front door at the stated delivery address. In an event where we has been notified to leave your order on your doorstep, we shall not be liable for any consequential, indirect or special damages or loss of whatever descriptions.

If there are any changes in the delivery address / contact details made between submission of order and delivery date, customers are to update us at least 24 hours prior to delivery. Should delay of delivery date and time be required, the order will be subjected to a surcharge of S$12 (exclusive of GST if applicable). Requests for a delay in delivery date and time for bulk orders will be subjected to a surcharge of S$25 (exclusive of GST if applicable).

No amendment to an order is allowed once order is processed. To add items, kindly create a 2nd order within 48 hours prior to delivery and inform us via email at [email protected]

All amendments if agreed to surcharge or cancellation of deliveries must be confirmed via a reply through email.

Order Cancellation

The Customer may cancel the order up to the point in time via email before we processes the order. After which, there would be a cancellation charge of $20.00 (exclusive of GST if applicable) imposed for each order cancelled.

Payment

Payment information is transmitted through a secure payment channel using our secure server and Secure Socket Layer. Once payment mode has been selected and order has been submitted, any changes on payment mode is not possible.

We reserves the right to change the mode or method of payment for Products offered online at any time by announcement via its website, email blasts and any other means of public communications.

Links

We are not responsible for content of any other sites outside the Website. In addition, a link to another website does not mean that
we endorses or accepts any responsibility for the content displayed on the other website.

Warranties

We expressly excludes all warranties, descriptions, representations or advice rendered as to the fitness or suitability for any purpose, tolerance to any conditions, similarity to sample, merchantability or otherwise of the Product supplied to the fullest extent permitted by law.

No Agent or representative of Noname Marketing Pte. Ltd. is authorised to make any warranty, representation or statements given as to the fitness or suitability for any purpose, tolerance to any condition, similarity to sample, merchantability or otherwise of the Product supplied.

Limitation of Liabilities

We shall not liable for any consequential, indirect or special damages or loss of whatever descriptions. To the extent that we are liable in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in or or non-compliance of the Product or any other breach of our obligations hereunder, such liability shall not in any event exceed an amount equivalent to the price of the Product(s).

Both Noname Marketing Pte. Ltd. and the delivery company will not be held responsible for any damages or loss of Products after delivery. The Customer shall not use the Product in any manner and/or for any purpose for which they are unsuited for and shall be responsible for using all necessary skill and care in handling and using the Product. The Customer expressly agrees that we assumes no obligation or liability for any advice or information given with the Products and we assumes no responsibility for any inaccuracy or misstatement of any such information. The Customer assumes all risks connected with the use and storage of the Product.

Customer unreservedly acknowledges and agrees that he/she assumes all risk in connection with the use of this site. We shall not be liable for any direct, indirect, consequential or punitive damage or loss of profits or loss of revenue however arising from the use of, access to the site. Without limitation to the foregoing:

This site and all information contained herein is provided on a “as is” without any implied or express warranty including of any implied warranty as to title, quality, merchantability, fitness for purpose, or non-infringement. Before acting on the information found on
our website, you may wish to confirm the facts that are important to your decision making. Product information on our website may be different from information on the products for a variety of reasons including such things as manufacturers’ updates and changes. We reserves the right to change or update information on any product on the Website at any time without prior notice. To the fullest extent permitted by law, we shall not be liable for any error or omission in the content of the site including any damage or injury arising out of or in connection with any access or use of the site whether such damage/injury is caused by failure of performance, error, omission, defect, delay in operation, computer virus, theft etc.

Colours
We take great care to accurately display the colours of our products that appear on its website. However, we cannot guarantee that your monitor’s display of any colour will be as accurate as the actual product colour.

Third Party Sites
There may be occasions when materials on or of third Parties are provided on the Website. We are not responsible for the content and activities of any third party site linked from and beyond the Website. Your visit or use of any third party site linked from the Website is entirely at your own risk.

Promotional Codes
Promotional codes are valid for a limited or specified period only and we reserves the right to modify, cancel or discontinue them at any time on the Website, without any notice. Promotional codes are not transferable and not redeemable for cash. Each promotional code has its own qualifying terms. It is void where prohibited by law. All offers are subject to availability and while stock lasts.

We shall not be liable to any Customer for any financial loss arising out of the refusal, cancellation or withdrawal of any order for any reason.

Governing Law and Jurisdiction

These Terms and Conditions shall be construed in accordance with the applicable laws of Singapore. Both the Customer and Noname
Marketing Pte. Ltd. irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Singapore.

Termination

If you violate any of these Terms and Conditions, your permission to use the Website may be suspended or revoked, and we reserve the right to suspend or terminate your access to, and use of, the Website at any time.

Miscellaneous

No orders via phone or email will be accepted, all customers have to register for an account and submit their orders online via the website.

We cannot be held responsible for any inaccuracy or omission. We will attempt its best to fulfill orders placed by shoppers. In the event that an ordered Product is not available, we reserves the right not to replace it with a similar item of equivalent value. Customers are strongly advised to check the item purchased at the time of acceptance to avoid any possible dispute.

All Products leaving our distribution centre have been checked for quality and accurate quantity. However, we will replace any defective Products that do not meet our customers’ expectation.

Updates to this Terms & Conditions

We reserve the right to revise this Terms & Conditions without prior notice to customer. You are encouraged to visit this Terms & Conditions regularly.

Noname Marketing Pte. Ltd.
Last updated on 29 Decemeber 2019